Flexible Bookings:
To factor in the extra-ordinary circumstances that we live in right now, we have amended our cancellation policy to allow customers to easily make changes to their plans if required and have the assurance that their money is protected.
If you notify us about the change in your travel plans at least 21 days before departure date, you can transfer your entire deposit to a different departure without any charge.
Cancellation:
Please note that the following charges will apply on cancellation:
• If you have paid us a deposit and cancel more than 30 days prior to departure,we will refund the entire amount received by us.
• If you have paid us a deposit and cancel more than 21 days prior to departure,we will hold the entire amount as a credit towards a future trip.You can also transfer it as a deposit for any other departure you might want to join at a later date.
• If you have paid in full and cancel 21 days or less prior to departure, we will charge a 50% cancellation fee and hold the remaining 50% as credit towards a future trip taken within 1 year from the date of cancellation.
• If the cancellation is due to you having COVID-19/ “flu-like symptoms”, supported by a medical certificate OR due to any travel restrictions imposed by the national or local government we will hold the entire amount paid by you as a credit for a future trip. Sometimes last-minute cancellations could attract cancellation fees for third-party arrangements like air, train, or bus tickets; hotels; permit fees, processing fee, etc. Such cancellation charges if any would be borne by the customers.
The tour price is quoted as a package. No partial refunds or credit will be given for services not used. We recommend that you obtain cancellation travel insurance upon booking. If you can replace your spot by getting someone else to take that seat cancellation charges would be waived completely.
Pls note that these cancellation terms may be amended from time to time.
Delay, Cancellation or Change of Itinerary :
White Magic Adventure Travel Pvt. Ltd. reserves the right to cancel any expedition prior to departure (including, but not limited to, by reason of too few people booking on any tour) in which case participants will be given a refund in full. However, you will not be entitled to make any further claim for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, or departure, gear purchases, airport and airline taxes). It is possible that a route change, postponement or delay (either in relation to departure or to the duration of the expedition) may become necessary due to inclement weather, snow and ice conditions, political restrictions or any other cause. In the event of a change, postponement or delay, participants have no right to refund of the tour price (in whole or in part) or other compensation for any injury, loss or damage.
Force Majeure :
White Magic Adventure Travel Pvt. Ltd will not be liable to pay the participants the compensation/refund if it has to cancel or change the travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.
Travel & Cancellation Insurance :
It is important that you must be covered by adequate insurance for the complete duration of your trip. Your insurance must include cover for; medical expenses, injury, death, cost of repatriation and evacuation via whatever means necessary including by helicopter/air ambulance. If, in the event of an emergency medical rescue or evacuation from a trip, either by foot, helicopter or otherwise the responsibility for the payment of such costs will lie directly with you. Any subsequent costs incurred for expenses such as hotels, food, transport etc shall be borne by you. We do not check insurance policies. We reserve the right to cancel your booking at any time before departure if we are not satisfied that adequate insurance is in place for you. All baggage and belongings are entirely at your own risk at all times and we will not take responsibility of loss, damage or accident to any luggage or property.